Employers know that some staff come to work every day with personal issues and if not sorted, these issues will affect performance and if they have a safety sensitive job, these issues may affect safety for all. Most managers don't want to know what their employees' personal stuff is – certainly most employees want to keep the matter private - what employers want to know is that their people are being looked after - and, to ensure continued good performance, they want that support ASAP.
"Instep was there for us when we had to offer redundancy to over 50 staff. They responded to every caller in a prompt and business-like fashion but they also did so, compassionately. We were impressed that each person was given confidence to start again, even though many were angry at what was happening to them". (Telco 2009)
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"I’m grateful that this service was made available to me. It has helped me deal with the personal issues around being made redundant – much appreciated". (Telco employee 2009)
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"Even though I am not an employee, my partner is and what I was going through affected him immensely. We’ve felt that Instep has been understanding, incredibly fast and supportive. They were also really supportive about needing more sessions to resolve the issue". (Partner to Project Manager 2009)
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This is the world of employee assistance or EAP. Instep is a nationwide, specialist, confidential provider who runs a 24/7 call centre and online presence. We case manage our callers – employees with issues and managers who need answers to questions and help with performance matters – we assist in problem resolution. We have a network of counsellors and psychologists across New Zealand and the Pacific Islands – they provide an excellent personal service and we are very proud of them. Our global partner reaches all those other parts of the world! As a quality company, we continually aspire to improve upon our current 98% satisfaction return given by our clients.
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To find out more, see www.insteplimited.com