Join The Team that is transforming the AMS Industry!

Customer Support

Customer Support

bizZone is looking for a Customer Support specialist to learn and support our association management software.

Do you enjoy working with people? Are you comfortable learning new software and solving problems? Do you have a knack for balancing competing priorities?

In this role you will:

  • Answer customer inquiries
  • Investigate reported issues
  • Log tickets using JIRA Service Desk
  • Manage tickets through to completion
  • Train clients
  • Perform administrative duties
  • Prepare reports
  • Collect information about and respond to requests for new work

A candidate with web development experience who can also perform simpler fixes and escalate more complex issues is ideal.

The Right Candidate:

  • Has proven software support experience
  • Builds win – win relationships with customers
  • Is comfortable upselling clients on new products and services
  • Is responsible for maintaining and updating the CRM database and producing all related documentation and reports
  • Works with the project manager to ensure client support issues are closed in a timely manner
  • Assists with other admin duties, including preparing reports / documents as directed by the sales team and updating the company social media account
  • Readily learns software and can address standard issues reported
  • Familiarity with JIRA and JIRA Service Desk an asset

Desired Skills and Experience

  • Excellent verbal and written communication skills
  • Strong organizational skills, detail-oriented, excellent at documentation
  • Excellent client management skills
  • Strong English comprehension skills, able to "read between the lines"
  • Proficient in relevant software and computer applications, particularly web software
  • Able to troubleshoot errors and solve simpler technical issues
  • Can document client requests into functional specifications
  • Versatile, strong multitasking skills

To apply, send your resume to

AMSAssociation Management System
CMSContent Management System
Google+ LinkedIn