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Software Account Coordinator

Software Account Coordinator

Do you enjoy working with people? Are you detail-oriented and deadline driven? Are you a strong independent worker, who has excellent spoken and written communication skills, with a knack for balancing competing priorities?

bizZone is looking for an Account Coordinator to lead the client-facing side of implementation of our association management software.

The Account Coordinator is a key person in our company who is responsible for the management of the implementation of projects through all stages of development.

In this role you will:

  • Develop a solid understanding of our software products, including possible configurations and customizations that can be implemented
  • Manage client communications regarding their project configurations, customizations, timelines and delivery expectations
  • Work with the business analyst to collect project specifications
  • Work with the project coordinator to create ensure requirements are properly logged in JIRA
  • Proactively communicate with clients to ensure clients understand the project implementation process and are kept up-to-date on the status of their projects
  • Work with the project coordinator to ensure deadlines and deliveries are met on time, on budget and within scope
  • Prepare and maintain current reports on the status of all active projects
  • Develop and document processes to help streamline implementations
  • Work with the accounting department on billings as work is completed
  • Maintain a high-level of client satisfaction

The Right Candidate:

  • Has extremely strong English written and oral communication skills, and is able to communicate complex technical information to non-technical decision makers
  • Is a fast learner who is extremely comfortable learning new technologies and working in a fast-paced, deadline-driven environment where change is the norm
  • Is comfortable tracking details across many projects and maintaining multiple projects simultaneously
  • Can anticipate and proactively raise issues that are likely to impact the project scope, timelines and/or delivery
  • Is process-oriented and develops / adheres to company implementation policies and procedures
  • Has excellent customer service skills

Education and Experience:

  • A bachelor's degree or equivalent post-secondary degree
  • At least 2 years of experience in an account coordination role
  • Experience with project management is an asset
  • Written and spoken French is an asset

How to Apply

Email your resume and cover letter to with the title of the position you are applying for in the subject line.

AMSAssociation Management System
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