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Software Account Coordinator

Software Account Coordinator

Do you enjoy working with people? Are you detail-oriented and deadline driven? Are you a strong independent worker, who has excellent spoken and written communication skills, with a knack for balancing competing priorities?

bizZone is looking for an Account Coordinator to lead the client-facing side of implementation of our association management software.

The Account Coordinator is a key person in our company who is responsible for the management of the implementation of projects through all stages of development.

In this role you will:

  • Develop a solid understanding of our software products, including possible configurations and customizations that can be implemented
  • Manage client communications regarding their project configurations, customizations, timelines and delivery expectations
  • Work with the business analyst to collect project specifications
  • Work with the project coordinator to create ensure requirements are properly logged in JIRA
  • Proactively communicate with clients to ensure clients understand the project implementation process and are kept up-to-date on the status of their projects
  • Work with the project coordinator to ensure deadlines and deliveries are met on time, on budget and within scope
  • Prepare and maintain current reports on the status of all active projects
  • Develop and document processes to help streamline implementations
  • Work with the accounting department on billings as work is completed
  • Maintain a high-level of client satisfaction

The Right Candidate:

  • Has extremely strong English written and oral communication skills, and is able to communicate complex technical information to non-technical decision makers
  • Is a fast learner who is extremely comfortable learning new technologies and working in a fast-paced, deadline-driven environment where change is the norm
  • Is comfortable tracking details across many projects and maintaining multiple projects simultaneously
  • Can anticipate and proactively raise issues that are likely to impact the project scope, timelines and/or delivery
  • Is process-oriented and develops / adheres to company implementation policies and procedures
  • Has excellent customer service skills

Education and Experience:

  • A bachelor's degree or equivalent post-secondary degree
  • At least 2 years of experience in an account coordination role
  • Experience with project management is an asset
  • Written and spoken French is an asset

How to Apply

Email your resume and cover letter to work@bizzone.com with the title of the position you are applying for in the subject line.

AMSAssociation Management System
CMSContent Management System
905-927-0015
sales@biz-zone.com
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